Support Policy Page

Support & Payment-Gateway Policy

For seamless transactions, BookAnEvent.in partners with leading Indian payment gateways—Razorpay (primary), PayU, Paytm, and Stripe. The following standards apply uniformly across every gateway.

? Secure Payments

All payments are processed through PCI-DSS–compliant gateways.

256-bit SSL encryption protects every card, UPI, wallet, and net-banking transaction.

Your card details are tokenised by the gateway; BookAnEvent never stores or sees your full payment data.

? Cancellations & Refunds

Stage	Action	Refund Route	Timeline*
Order cancelled before dispatch/booking confirmation	100 % reversal	Same gateway & instrument	3-5 business days
Order cancelled after dispatch but before delivery	Amount minus two-way shipping	Same gateway & instrument	5-7 business days
Valid transit-damage / wrong item claim (reported within 6 h)	Full or partial	Same gateway & instrument	3-7 business days
Perishables / customised items / user-damaged returns	Non-returnable, non-refundable	–	-

*Actual credit to your account depends on the gateway/bank; we issue the refund within the time shown.

? Dispute Resolution

First, email us with order ID and evidence: info@bookanevent.in or bookanevent.in@gmail.com.

We respond within 24 hours and aim to resolve within 3 working days.

If you raise a charge-back via Razorpay or another gateway, that process will follow this policy before the bank makes a final determination.

? Need Help Fast?

Customer Support (Mon–Sat, 10 AM–7 PM IST)

? info@bookanevent.in

? bookanevent.in@gmail.com

? +91 75697 55529

We’re committed to transparent, secure, and hassle-free payments—so you can focus on celebrating, not worrying.

About Us – BookAnEvent 2.0

Plan it. Rent it. Buy it. – All on one trusted platform.

Welcome to BookAnEvent 2.0, India’s first event hub that gives you three powerful ways to bring celebrations to life:
Event Management Rentals Sales (E-commerce)
BookAnEvent.in is India’s first all-in-one, 3-in-1 event hub, built on the pillars Plan • Rent • Buy. From full-service event management to DIY rentals and an e-store packed with décor and party supplies, we put every option at your fingertips. Whether you’re celebrating a personal milestone, staging a corporate gathering, or simply sourcing items to style your own venue, our nationwide network of trusted vendors and creative solutions brings ease, quality, and customisation to every occasion—turning each event into an unforgettable celebration.
Plan it • Rent it • Buy it – #BookAnEventNow