Return Policy Page

Return & Cancellation Policy

Last updated: 17 May 2025

At BookAnEvent.in we strive to deliver the right products, on time and in perfect condition. Because event timelines are critical, our return rules differ from ordinary e-commerce. Please read this policy carefully before placing an order.

1 | Non-Returnable Categories

Category	Reason
Perishables & Consumables (fresh flowers, cakes, edible items, helium-filled balloons, confetti cannons, etc.)	Quality and safety cannot be guaranteed once dispatched.
Custom-Made or Personalised Décor (printed backdrops, name boards, monograms)	Produced exclusively for the buyer; unsuitable for resale.
Used Party Supplies & Opened Packs	Hygiene and single-use nature prevent restocking.
Damaged or Tampered Goods	Items returned in broken, burnt, wet, or otherwise altered condition cannot be accepted.

Important: If an item reaches you already damaged, you must report it within 6 hours of delivery with clear photos/video (see Section 3).

2 | Returnable Categories & Time--Window

Item Type	Return Window	Conditions
Standard décor products, sealed lighting, unused props, unopened tableware	48 hours from delivery	Original packaging intact, no signs of use, all accessories/manuals included.
Rental items (sound systems, stage décor, furniture, etc.)	As per rental agreement	Must be handed back at scheduled pick-up time in original condition. Late fees or damage charges apply.

3 | Reporting Transit Damage or Wrong Item

Record unboxing photos/video immediately.

Email support@bookanevent.in or WhatsApp +91 75697 55529 within 6 hours.

Include order ID, brief description, and media proof.

Our team will approve replacement or refund within 24 hours if claim is valid.

4 | How Returns Are Collected

Pick-up by BAE Logistics: We schedule a courier pick-up from the original delivery address.

Drop-off: Where pick-up is unavailable, we will share the nearest warehouse address; shipping costs are reimbursed against receipt for approved returns.

5 | Refund Method & Timeline

Approved refunds are processed to the original payment method (Credit/Debit Card, UPI, Net-Banking, Wallet, BNPL) in 3–7 business days after item validation.

For Cash-on-Delivery orders, refund will be made via IMPS/NEFT to the bank details you provide.

Service charges, customisation fees, and expedited-shipping charges are non-refundable.

6 | Cancellations

Stage	Eligibility	Fee
Before dispatch/hand-over to courier	100 % refund	Nil
After dispatch but before delivery	Refund minus two-way shipping	Actual courier cost
Rental bookings cancelled < 48 h before event	Deposit forfeited	As per rental T&Cs
Event-management services	See service contract	Milestone charges may apply

7 | Payment-Gateway Consistency

Our return policy applies uniformly across all payment gateways (Razorpay, Paytm, Stripe, PayU, etc.). Disputes raised directly with the gateway will follow this policy before charge-back consideration.

8 | Policy Amendments

BookAnEvent reserves the right to amend this policy at any time to meet business or regulatory requirements. Updates will be published on this page with a new “Last updated” date.

Still have questions?

? Customer Care: +91 75697 55529 | ✉ support@bookanevent.in

We appreciate your cooperation and look forward to making every celebration worry-free!

About Us – BookAnEvent 2.0

Plan it. Rent it. Buy it. – All on one trusted platform.

Welcome to BookAnEvent 2.0, India’s first event hub that gives you three powerful ways to bring celebrations to life:
Event Management Rentals Sales (E-commerce)
BookAnEvent.in is India’s first all-in-one, 3-in-1 event hub, built on the pillars Plan • Rent • Buy. From full-service event management to DIY rentals and an e-store packed with décor and party supplies, we put every option at your fingertips. Whether you’re celebrating a personal milestone, staging a corporate gathering, or simply sourcing items to style your own venue, our nationwide network of trusted vendors and creative solutions brings ease, quality, and customisation to every occasion—turning each event into an unforgettable celebration.
Plan it • Rent it • Buy it – #BookAnEventNow